Cancellation & Refund Policy

Last updated: 1 June 2026 · Effective immediately

This Cancellation & Refund Policy applies to all paid subscriptions to Voyagea, operated by PTRI Innovations Private Limited (CIN: U62090GJ2026PTC176297). It is part of and incorporated by reference into our Terms & Conditions.

1. Free Tier

The Voyagea free tier is, and will remain, free of charge. There is nothing to cancel and nothing to refund.

2. Cancelling a Paid Subscription

You may cancel your paid subscription at any time. There is no cancellation fee.

How to cancel:

• Sign in to Voyagea, go to Profile → Subscription, and click Cancel subscription. The cancellation takes effect at the end of your current billing period.
• Or email info@ptriinnovation.com from your registered email address with the subject line "Cancel my subscription". We will process the cancellation within 2 business days.

What happens after cancellation:

• You retain access to paid features until the end of the billing period you have already paid for.
• At the end of that period, your account automatically downgrades to the free tier.
• Your trips, V-Passport, and account data remain intact. You can resubscribe at any time.
• No further charges will be made after cancellation.

3. Refund Policy

All paid subscription charges are non-refundable. Once a payment has been successfully processed, no full or partial refund will be issued, including:

• If you cancel mid-month or mid-year (no pro-rated refund).
• If you do not use the paid features after payment.
• If you forget to cancel before an automatic renewal.
• If you upgrade or downgrade between paid tiers.

By subscribing, you acknowledge that you have read and accepted this no-refund policy. Please review your decision before paying. A free tier is available to evaluate the Service before committing to a paid subscription.

4. Exceptions

Notwithstanding Section 3, we may, at our sole discretion, issue a refund in the following exceptional cases:

• Duplicate charges: If you were accidentally charged twice for the same billing period, we will refund the duplicate amount.
• Unauthorised charge: If a charge was made without your authorisation (and not as a result of your account being compromised), we will investigate and refund where appropriate.
• Service unavailable: If the Service was completely unavailable for a continuous period of more than 7 days due to our fault, we may issue a pro-rated refund for the affected period.
• Statutory rights: Where consumer protection law in your jurisdiction grants you a non-waivable right to a refund, we will honour that right.

To request a refund under any of the above exceptions, email info@ptriinnovation.com within 7 days of the charge with:

• Your registered email address.
• The transaction ID or payment receipt.
• A clear description of the reason for the refund request.

5. Refund Processing Time

If a refund is approved under Section 4, it will be processed within 7 business days. The refund is credited back to the original payment method.

Bank processing times may add 5–10 additional business days before the credit appears on your statement. This is governed by your bank or card issuer and is outside our control.

6. Chargebacks

If you have a billing concern, please contact us first at info@ptriinnovation.com. Most issues can be resolved promptly.

Filing a chargeback or payment dispute with your bank without first contacting us may result in the immediate suspension of your account pending investigation. Repeated unfounded chargebacks may result in permanent termination of your account.

7. Currency & Taxes

All refunds are issued in the original currency of the transaction. Where applicable, GST or other taxes refunded follow the rules of the relevant tax authority.

8. Contact & Disputes

For questions about cancellation or refunds, contact:

PTRI Innovations Private Limited
706, Supath Complex, Vijay Cross Road
Ahmedabad, Gujarat 380009, India
Email: info@ptriinnovation.com

Any disputes regarding cancellations or refunds are governed by Indian law and shall be subject to the exclusive jurisdiction of the competent courts at Ahmedabad, Gujarat, India, as further set out in our Terms & Conditions.