Support
Need a hand?
Most answers are below. If yours isn't, email — a person reads every message, usually within a day.
Common questions
Home says it can’t find my location.
Allow location for Voyagea: on iPhone, Settings → Voyagea → Location → While Using; on Android, Settings → Apps → Voyagea → Permissions → Location. You can also tap the city at the top of Home and pick one.
A place’s hours or rating look wrong.
Those come from Google Places and refresh every 30 days. If a card says unverified, Google hasn’t confirmed that venue yet and the figure is an estimate — Open in Maps shows the live listing.
My trip didn’t generate.
One request plans up to 12 days; longer trips time out. Try a shorter span, or plan it as two trips. If it fails on a short trip too, email us with the destination and dates.
How do I cancel Plus?
Subscribed on iPhone: Settings → your name → Subscriptions → Voyagea. Subscribed on Android: Google Play → your profile → Payments & subscriptions → Subscriptions → Voyagea. Subscribed on voyagea.travel: email support@voyagea.travel and we’ll cancel it. You keep Plus until the paid period ends.
How do I delete my account?
In the app: Settings → Delete account. Or follow the steps on the delete-account page. Everything is removed permanently.
A stamp didn’t land.
Stamps need the phone within reach of the place for a moment, with location on. If you were inside a large building, GPS can drift — step outside and hold I’m here again.