Support
Need a hand?
Most answers are below. If yours isn't, email — a person reads every message, usually within a day.
Common questions
Home says it can’t find my location.
On the web, allow location for voyagea.travel in your browser, or tap Pick a city and search for where you are. In the app, check Settings → Voyagea → Location is set to While Using.
A place’s hours or rating look wrong.
Those come from Google Places and refresh every 30 days. If a card says unverified, Google hasn’t confirmed that venue yet and the figure is an estimate — Open in Maps shows the live listing.
My trip didn’t generate.
One request plans up to 12 days; longer trips time out. Try a shorter span, or plan it as two trips. If it fails on a short trip too, email us with the destination and dates.
I’m Plus in the app but not on the web (or the other way round).
Open the app once while online — it records your App Store subscription against your account, and the web reads it within a minute. Make sure you’re logged in with the same email or Apple ID on both. Still stuck? Email support with your account email.
How do I cancel Plus?
Subscribed on iPhone: Settings → your name → Subscriptions → Voyagea. Subscribed here: Account → Plan → Cancel. You keep Plus until the paid period ends.
How do I delete my account?
In the app: Settings → Delete account. On the web: Account → Delete account, or the delete-account page. Everything is removed permanently.
A stamp didn’t land.
Stamps need the phone within reach of the place for a moment, with location on. If you were inside a large building, GPS can drift — step outside and hold I’m here again.