Terms of Service

Version 2.0 · Effective July 3, 2026 · Last updated June 22, 2026

1. Acceptance of Terms

By accessing, browsing, or using the Service in any manner, including by creating an account, clicking “I agree” or any similar acceptance mechanism, signing in via a third-party identity provider (such as Google or Apple), or otherwise indicating your assent, you agree to be bound by these Terms, the Privacy Policy, and any additional terms, guidelines, or rules applicable to specific features or programs we may publish from time to time.

These Terms constitute the entire and exclusive agreement between you and us with respect to the Service and supersede all prior or contemporaneous communications, proposals, and agreements, whether oral or written. Click-acceptance of these Terms constitutes an electronic contract within the meaning of the Information Technology Act, 2000.

If you are accepting these Terms on behalf of an organisation or other legal entity, you represent and warrant that you have the authority to bind that entity to these Terms, in which case “you” and “your” shall refer to that entity.

2. Definitions

For the purposes of these Terms, the following capitalised terms shall have the meanings set out below:

• “Account” means the registered profile you create on the Service.
• “Affiliates” means PTRI Innovations Private Limited's subsidiaries, parent companies, and entities under common control.
• “AI Output” means any content, including without limitation itineraries, recommendations, summaries, and text, generated by the Service's artificial-intelligence systems in response to your inputs.
• “Content” means all text, images, software, audio, video, data, and other materials available through the Service.
• “Effective Date” means the date on which you first accept these Terms.
• “Intellectual Property Rights” means all patents, copyrights, trademarks, service marks, trade names, trade dress, trade secrets, know-how, moral rights, database rights, design rights, and all other intellectual or proprietary rights recognised under applicable law.
• “LAUNCH50 Offer” has the meaning given in Section 15.
• “Paid Plan” means any of our subscription tiers (Explorer, Voyager, or any successor or additional tier) that require payment of fees.
• “Razorpay” means Razorpay Software Private Limited, our authorised payment processing partner regulated by the Reserve Bank of India.
• “Subscription” means a recurring contractual right to access a Paid Plan, automatically renewing for successive billing periods until cancelled.
• “Subscription Term” means the duration of each billing period (one month for Monthly plans; one year for Annual plans).
• “Trip Crew” means our feature for inviting and collaborating with other users on shared trip plans.
• “User Content” means any content you submit, post, or transmit through the Service, including trip queries, prompts, profile information, V-Passport entries, feedback, and saved places.
• “V-Passport” means the digital travel-history feature of the Service.

3. About Us

The Service is owned and operated by:

4. Eligibility

You may access and use the Service only if you:

• Are at least eighteen (18) years of age, or such higher age of majority as may apply in your jurisdiction;
• Have the legal capacity to enter into a binding contract under the Indian Contract Act, 1872, or the applicable contract law of your jurisdiction;
• Are not a person barred from receiving services under the laws of India or any other applicable jurisdiction (including export controls, sanctions, or anti-terrorism laws);
• Will use the Service in compliance with these Terms and all applicable laws and regulations.

If you are under eighteen (18) years of age, you may not create an account or use the Service. We may, at our sole discretion, request verification of your age and may suspend or terminate any account if we reasonably believe the holder is below the minimum age.

5. Account Registration and Security

5.1 Registration

To use most features of the Service, you must register an Account. You may register using an email address and password or by signing in through a supported identity provider (such as Google or Apple). You agree to provide accurate, current, and complete information during registration and to keep that information up to date.

5.2 Acceptance Required on First Login

Every User, including those who register or sign in via a third-party identity provider, is required to read and expressly accept these Terms and the Privacy Policy before being granted access to the Service. Your acceptance, the version of the documents accepted, the timestamp, and certain technical details (such as IP address) are recorded for compliance purposes. Continued use of the Service is contingent on continued acceptance of the then-current Terms and Privacy Policy.

5.3 Account Security

You are solely responsible for safeguarding the credentials used to access your Account (including passwords, multi-factor codes, and third-party identity-provider sessions) and for all activities that occur under your Account, whether authorised by you or not. You agree to:

• Choose a strong, unique password and not share it with any other person;
• Notify us immediately at dev@ptriinnovation.com of any actual or suspected unauthorised access to or use of your Account;
• Ensure that you log out from your Account at the end of each session, particularly on shared or public devices;
• Not impersonate any other person or use an account that is not your own.

We are not liable for any loss or damage arising from your failure to maintain the security of your Account credentials.

6. Description of the Service

Voyagea is an AI-powered travel planning platform that helps you generate itineraries, save places, collaborate with travel companions, and track your travel history. The features and functionality of the Service may include, without limitation:

• AI-generated multi-day travel itineraries based on natural-language queries;
• The V-Passport (a digital travel-history record);
• Trip Crew (collaborative trip planning);
• Shared trip links (for showcasing trips publicly);
• PDF export of itineraries;
• Map integration and place recommendations;
• Subscription-based access to enhanced features.

We reserve the right at any time, with or without notice, to modify, suspend, or discontinue any feature or aspect of the Service, in whole or in part. We will not be liable to you or any third party for any such modification, suspension, or discontinuance, except where prohibited by applicable law.

7. AI Output — Important Notice

The Service uses third-party artificial-intelligence systems (including but not limited to large language models provided by Google) to generate itineraries, recommendations, and other content (“AI Output”).

YOU EXPRESSLY ACKNOWLEDGE AND AGREE THAT:

• AI Output is generated probabilistically and may be inaccurate, incomplete, outdated, biased, offensive, or otherwise erroneous;
• AI Output is provided for informational purposes only and does not constitute professional advice of any kind, including but not limited to travel, medical, legal, financial, safety, or visa advice;
• You are solely responsible for independently verifying any AI Output before relying on it, including verifying place names, opening hours, prices, availability, accessibility, safety conditions, travel advisories, visa requirements, and any other material facts;
• We do not warrant that AI Output is accurate, useful, or fit for any particular purpose, and we make no representations regarding its reliability;
• We are not liable for any loss, injury, damage, or expense arising from your reliance on AI Output, whether direct or indirect;
• Recommendations of restaurants, attractions, accommodations, transport options, or other places do not constitute endorsement; we are not affiliated with, and we do not receive compensation from, the places recommended (unless explicitly disclosed);
• Travel involves inherent risks. You are responsible for assessing those risks and making your own decisions about whether and how to travel.

8. Prohibited Uses

You agree not to use the Service for any unlawful, harmful, or prohibited purpose. Without limiting the generality of the foregoing, you specifically agree that you will NOT, and will not permit any third party to:

• Violate any applicable law, regulation, or third-party right;
• Provide false, misleading, or incomplete information when registering or using the Service;
• Use another person's account or impersonate any individual or entity;
• Attempt to gain unauthorised access to any portion of the Service, other users' accounts, our systems, or any connected systems or networks;
• Reverse engineer, decompile, disassemble, or otherwise attempt to derive the source code, algorithms, models, prompts, training data, or trade secrets underlying the Service;
• Probe, scan, or test the vulnerability of the Service or any system or network without our prior written authorisation;
• Use the Service to develop, train, fine-tune, or evaluate competing AI models or services;
• Scrape, crawl, harvest, or otherwise collect data from the Service through automated means without our prior written authorisation;
• Interfere with, disrupt, or impose an unreasonable load on the Service, our infrastructure, or our service providers' infrastructure (including via denial-of-service attacks or excessive API usage);
• Transmit any virus, worm, trojan, malware, or other malicious or technologically harmful code through the Service;
• Submit content that is unlawful, defamatory, obscene, pornographic, abusive, harassing, threatening, hateful, racially or ethnically offensive, infringing of any third-party right, or otherwise objectionable;
• Use the Service to generate, distribute, or facilitate the creation of any material that exploits, sexualises, or endangers minors;
• Use the Service to engage in commercial activity that competes with us, including reselling, sublicensing, or otherwise commercialising the Service or AI Output without our prior written consent;
• Misrepresent AI Output as your own original work in any commercial, academic, or other context where such misrepresentation is prohibited;
• Manipulate metrics, reviews, ratings, or other public-facing aspects of the Service through fraudulent, automated, or otherwise inauthentic means;
• Use the Service for any purpose that is unlawful under Indian law or the law of any jurisdiction from which you access the Service.

Violation of this Section may result in immediate suspension or termination of your Account (Section 18) and, where applicable, referral to law-enforcement authorities.

9. User Content and License Grant

9.1 Ownership

You retain all ownership rights you may have in User Content you submit to the Service. However, by submitting any User Content, you grant us the rights described below.

9.2 Licence Grant to Voyagea

You grant us a worldwide, non-exclusive, royalty-free, transferable, sublicensable, irrevocable (during the term of your Account and for the period necessary to maintain backups thereafter) licence to host, store, copy, reproduce, modify, adapt, transmit, publicly display, publicly perform, create derivative works from, distribute, and otherwise use your User Content in connection with:

• Operating, providing, maintaining, and improving the Service;
• Generating AI Output requested by you or by other users with whom you have explicitly shared content;
• Producing aggregated and anonymised analytics, statistics, and benchmarks;
• Promoting, marketing, and advertising the Service, where such User Content has been made publicly available by you (such as a shared trip link);
• Complying with legal obligations, including responses to subpoenas and court orders.

Where you make User Content publicly available (e.g., through a shared trip link), the licence also extends to allowing other users to view, copy, share, and reference that content as part of the Service's ordinary functionality.

9.3 Your Representations and Warranties

You represent and warrant that:

• You own or have all necessary rights, licences, consents, and permissions to submit your User Content and to grant us the licence above;
• Your User Content does not infringe, misappropriate, or violate any Intellectual Property Rights, privacy rights, publicity rights, or other rights of any third party;
• Your User Content complies with these Terms and all applicable laws;
• You will not submit User Content that contains personal data of third parties without lawful basis to do so.

9.4 Content Moderation

We have no obligation to monitor User Content but reserve the right to review, screen, edit, refuse, or remove any User Content at our sole discretion, with or without notice, for any reason including breach of these Terms.

10. Our Intellectual Property

The Service, including its underlying technology, software, designs, text, graphics, logos, icons, audio clips, video clips, AI prompts and model configurations, compilations, and the selection and arrangement thereof, are owned by or licensed to PTRI Innovations Private Limited and are protected by Indian and international copyright, trademark, patent, trade secret, and other intellectual property laws.

Subject to your continued compliance with these Terms, we grant you a limited, revocable, non-exclusive, non-transferable, non-sublicensable licence to access and use the Service solely for your personal, non-commercial use. This licence does not include any right to: (a) modify or create derivative works of the Service; (b) reproduce or redistribute any part of the Service except as expressly permitted; (c) use the Service in any manner not expressly authorised by these Terms.

“Voyagea”, “V-Passport”, “Trip Crew”, and the Voyagea logo are trademarks of PTRI Innovations Private Limited. You may not use our trademarks, trade dress, or service marks without our prior written consent.

11. Subscription Plans

The Service is available in the following tiers:

• Beginner — a free tier with limited functionality.
• Explorer — a Paid Plan billed monthly at ₹199 or annually at ₹1,799 (regular price), with the features listed on the pricing page from time to time.
• Voyager — a Paid Plan billed monthly at ₹399 or annually at ₹3,499 (regular price), with the features listed on the pricing page from time to time.

Prices, included features, and limits are described on the pricing page on the Service and may be modified prospectively by us from time to time. Any modification will be notified through the Service and shall apply to renewals occurring at least thirty (30) days after notice; existing billing cycles will not be affected.

12. Payment Terms

12.1 Payment Processor

All payments are processed by Razorpay, our authorised payment processing partner. By subscribing to a Paid Plan, you separately agree to Razorpay's terms of service and privacy policy. We do not directly store your full card number, CVV, UPI PIN, OTP, or banking credentials. Razorpay is responsible for the security of payment-instrument data in accordance with applicable PCI-DSS standards and Reserve Bank of India regulations.

12.2 Billing and Auto-Renewal

Subscription fees are charged at the commencement of each Subscription Term. Subscriptions automatically renew at the end of each Subscription Term for successive periods of equal length at the then-current price, unless you cancel before the renewal date. By subscribing, you authorise us (acting through Razorpay) to debit your selected payment method on each renewal date.

12.3 Mandate Authentication Charges

Indian regulations governing recurring electronic payments may require an initial mandate authentication charge (typically ₹1 to ₹5). Such mandate authentication charges, where applied, are refundable in accordance with the rules of the payment networks and Razorpay, and are separate from the subscription fees.

12.4 Currency and Taxes

All prices are quoted in Indian Rupees (INR) and are inclusive of applicable goods and services tax (GST) where stated. Where prices are stated as exclusive of taxes, applicable taxes will be added at checkout. You are responsible for paying any other applicable taxes, levies, or duties imposed on your use of the Service.

12.5 Failed Payments

If a renewal payment fails, we may attempt to charge your payment method again at intervals we determine reasonable. If payment continues to fail, we may downgrade your Account to the Beginner tier, suspend your subscription features, or terminate the Subscription, in our sole discretion. You remain responsible for any unpaid fees that have accrued.

13. Cancellation and Refunds

13.1 Cancel Anytime

You may cancel your Subscription at any time from your Account settings or by writing to dev@ptriinnovation.com. Cancellation takes effect at the end of the current Subscription Term, after which your Subscription will not renew and your Account will revert to the Beginner tier.

13.2 No Refunds for Unused Periods

Subscription fees are non-refundable. When you cancel, your access to the Paid Plan continues until the end of the current Subscription Term that has already been paid for; you will not be charged for any further periods. We do not provide pro-rated refunds for unused portions of any Subscription Term, for unused features, or for any other reason except as expressly stated in Section 13.3 below or as required by applicable law.

13.3 Limited Refund Circumstances

Notwithstanding Section 13.2, we may, in our sole discretion, issue a refund in the following limited circumstances:

• A duplicate charge has been processed in error;
• A charge has been processed for an Account you did not authorise (subject to verification of unauthorised access);
• A material failure of the Service that we are unable to remedy within a reasonable period;
• Where required by applicable consumer protection law.

Refunds, if approved, will be credited to the original payment method within seven (7) to fourteen (14) business days, subject to the processing timelines of Razorpay and your card issuer or bank.

13.4 Chargebacks

If you initiate a chargeback or payment-network dispute regarding a charge that is valid under these Terms, we reserve the right to (a) contest the chargeback with supporting evidence, (b) suspend or terminate your Account, and (c) recover any associated costs, including chargeback fees imposed on us by Razorpay or the payment networks.

14. Modification or Cancellation of Mandate

Your e-mandate (or other recurring payment authorisation) is governed by the rules of the Reserve Bank of India and the payment networks. You may revoke your mandate by cancelling your Subscription in your Account settings, by writing to us, or directly with your bank through the channels they provide. Revocation of mandate will end the recurring billing relationship as of the next billing cycle.

15. LAUNCH50 Offer

The LAUNCH50 Offer is a limited-time promotion offering a fifty percent (50%) discount on the regular Subscription price for new subscribers (the “LAUNCH50 Offer”). The LAUNCH50 Offer is subject to the following terms:

• Eligibility: The LAUNCH50 Offer is available to Users who subscribe to a Paid Plan for the first time and who have not previously held any Subscription with us.
• Promotion Period: The LAUNCH50 Offer is available for new Subscriptions created between June 19, 2026, 00:00 IST, and July 31, 2026, 23:59 IST (the “Promotion Period”). We reserve the right to extend or shorten the Promotion Period at our sole discretion.
• Discounted Pricing: Subscribers who avail the LAUNCH50 Offer will be billed at the launch rate (currently ₹99/month or ₹899/year for Explorer; ₹199/month or ₹1,749/year for Voyager) at the start of each renewal cycle, for as long as the Subscription remains continuous and active.
• Loss of Discount on Cancellation: If you cancel your Subscription (or your Subscription is terminated due to payment failure or breach of these Terms) and you subsequently resubscribe, you will be billed at the then-current regular price; you will not be entitled to renew or restore your LAUNCH50 rate.
• Plan Changes: Changing your Subscription tier (e.g., from Explorer to Voyager) or billing cycle (e.g., monthly to annual) may result in the loss of the LAUNCH50 rate; please contact support before making any change to confirm the impact.
• No Stacking: The LAUNCH50 Offer cannot be combined with any other promotion, discount, coupon, or credit unless we expressly state otherwise in writing.
• Modification of the Offer: We reserve the right to modify, suspend, or withdraw the LAUNCH50 Offer at any time, except that no such modification will affect the rate locked in by Users who have already subscribed (subject to the cancellation rule above).
• Fraud and Abuse: We reserve the right to refuse, revoke, or revert the LAUNCH50 Offer in cases of fraud, abuse, or attempted circumvention of these terms.

16. Trip Crew, Sharing, and Collaboration

If you use Trip Crew, shared trip links, or any other feature that involves sharing User Content with other Users or the public, you acknowledge and agree that:

• You are responsible for ensuring that you have the right to share any information about other persons (including but not limited to names, contact details, and preferences);
• Content shared via a public link is accessible to anyone with the link and may be indexed by search engines unless we provide otherwise;
• Other Users with whom you share content may copy, modify, or share that content further, subject to these Terms;
• We are not responsible for the conduct of, or content posted by, other Users.

17. Third-Party Services and Links

The Service may integrate with, or contain links or references to, third-party websites, applications, products, or services (“Third-Party Services”). Third-Party Services are not under our control; they are governed by their own terms and privacy policies. We are not responsible for, and we make no representations or warranties regarding, the availability, accuracy, content, or practices of any Third-Party Service. Your use of any Third-Party Service is at your own risk.

18. Termination and Suspension

18.1 Termination by You

You may terminate these Terms at any time by closing your Account through the Account-Deletion option in your settings or by writing to dev@ptriinnovation.com. Account deletion is subject to a 90-day grace window during which you may restore your Account; after 90 days, your data will be permanently deleted (subject to legal retention requirements).

18.2 Termination or Suspension by Us

We may suspend or terminate your Account, and your right to access or use the Service, at any time, with or without cause, and with or without prior notice, if:

• You breach these Terms (including without limitation Section 8);
• Your conduct creates risk or potential liability for us, other Users, or any third party;
• We are required to do so by applicable law or by an order of a competent authority;
• Payment for your Subscription is overdue or fails repeatedly;
• We discontinue the Service or any material portion of it.

18.3 Effect of Termination

Upon termination of these Terms or of your Account: (a) your right to access and use the Service ceases; (b) we may delete your User Content and Account data subject to the retention periods set out in our Privacy Policy and applicable law; (c) any amounts owed by you remain payable; (d) provisions of these Terms that by their nature should survive termination (including Sections 7, 8, 9.2, 10, 13, 20, 21, 22, 23, 24, 25, and 26) shall so survive.

19. Beta and Experimental Features

From time to time we may make available pre-release, beta, experimental, or early-access features (“Beta Features”), identified as such within the Service. Beta Features are provided on an “as is” and “as available” basis, may be unstable, may produce inaccurate or undesirable results, and may be modified or removed at any time without notice. You use Beta Features at your sole risk. We make no warranties of any kind regarding Beta Features, and our liability arising from your use of Beta Features is governed by Sections 21 and 23 below.

20. Service Availability and Maintenance

We strive to keep the Service available and operational at all times, but we do not guarantee any specific level of availability. The Service may be unavailable due to scheduled maintenance, unplanned outages, equipment or software failures, attacks, force majeure events, or other reasons. We may, from time to time, modify, update, or discontinue (in whole or in part) the Service or any feature of it. We will use reasonable efforts to provide advance notice of significant scheduled maintenance.

21. Disclaimer of Warranties

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE SERVICE, INCLUDING ALL CONTENT, AI OUTPUT, AND BETA FEATURES, IS PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS, WITHOUT WARRANTIES OF ANY KIND, EXPRESS, IMPLIED, OR STATUTORY.

Without limiting the generality of the foregoing, we expressly disclaim all warranties of merchantability, fitness for a particular purpose, title, non-infringement, accuracy, completeness, uninterrupted or error-free operation, freedom from viruses or harmful components, and warranties arising from a course of dealing or usage of trade. We do not warrant that:

• The Service will meet your requirements;
• AI Output will be accurate, complete, current, or fit for any purpose;
• The Service will be uninterrupted, secure, or error-free;
• Defects in the Service will be corrected;
• Any content (including AI Output) is suitable for any particular travel decision or commercial use.

Nothing in this Section excludes or limits any warranty, condition, or guarantee that cannot be excluded or limited under applicable law (including the Consumer Protection Act, 2019).

22. Indemnification

You agree to defend, indemnify, and hold harmless PTRI Innovations Private Limited, its Affiliates, and their respective officers, directors, employees, contractors, agents, and service providers from and against any and all claims, damages, obligations, losses, liabilities, costs, debts, and expenses (including reasonable attorneys' fees) arising from or related to:

• Your use of, or inability to use, the Service;
• Your violation of these Terms (including any representation or warranty made by you);
• Your violation of any third-party right, including any intellectual property, privacy, or publicity right;
• Your User Content;
• Any claim that your use of the Service caused damage to a third party.

We reserve the right, at our own expense, to assume the exclusive defence and control of any matter otherwise subject to indemnification by you, in which case you agree to cooperate with our defence of such matter.

23. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW:

23.1 Exclusion of Certain Damages. In no event shall PTRI Innovations Private Limited, its Affiliates, or its and their officers, directors, employees, contractors, agents, or service providers, be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, including loss of profits, loss of revenue, loss of business opportunity, loss of goodwill, loss of data, loss of use, business interruption, cost of substitute services, or other intangible losses, arising out of or in connection with these Terms, your use of (or inability to use) the Service, or any AI Output, even if we have been advised of the possibility of such damages and even if a remedy fails of its essential purpose.

23.2 Aggregate Liability Cap. Our aggregate liability to you for all claims arising under or in connection with these Terms or your use of the Service, whether in contract, tort (including negligence), strict liability, or otherwise, shall not exceed the greater of (a) the total amount you paid to us in the twelve (12) months preceding the event giving rise to the claim, or (b) Indian Rupees Five Thousand (₹5,000).

23.3 Carve-outs. Nothing in these Terms excludes or limits our liability for (a) gross negligence, wilful misconduct, or fraud; (b) death or personal injury caused by our negligence; (c) any liability that cannot be excluded or limited under applicable Indian law (including the Consumer Protection Act, 2019, and the DPDP Act, 2023).

The limitations in this Section apply to the maximum extent permitted by law in your jurisdiction. Some jurisdictions do not allow the exclusion or limitation of incidental or consequential damages, so the above limitations may not apply to you.

24. Governing Law and Jurisdiction

These Terms and any dispute or claim (including non-contractual disputes or claims) arising out of or in connection with them or their subject matter shall be governed by, and construed in accordance with, the laws of the Republic of India, without regard to its conflict-of-law principles.

Subject to Section 25 (Arbitration), the courts at Ahmedabad, Gujarat, India shall have exclusive jurisdiction over any dispute arising out of or in connection with these Terms or your use of the Service. You irrevocably consent to the exclusive personal jurisdiction of and venue in such courts and waive any objection based on inconvenient forum.

25. Dispute Resolution and Arbitration

25.1 Good-Faith Negotiation

In the event of any dispute, controversy, or claim arising out of or in connection with these Terms (a “Dispute”), the parties shall first attempt to resolve the Dispute amicably through good-faith negotiations for a period of thirty (30) days from the date one party gives written notice of the Dispute to the other. The notice shall set out the nature of the Dispute and the relief sought.

25.2 Arbitration

If the Dispute is not resolved within the thirty-day period referred to in Section 25.1, the Dispute shall be finally settled by binding arbitration administered in accordance with the Arbitration and Conciliation Act, 1996 of India (as amended). The seat and venue of arbitration shall be Ahmedabad, Gujarat, India. The arbitration shall be conducted by a sole arbitrator appointed by mutual agreement of the parties, failing which by appointment in accordance with the Arbitration and Conciliation Act, 1996. The language of arbitration shall be English. The arbitral award shall be final and binding on the parties.

25.3 Class Action Waiver

To the maximum extent permitted by applicable law, you and we agree that each may bring claims against the other only in your or its individual capacity, and not as a plaintiff or class member in any purported class, collective, or representative proceeding. Unless both you and we agree otherwise, no arbitrator or court may consolidate more than one person's claims or preside over any form of representative or class proceeding.

25.4 Equitable Relief

Notwithstanding the foregoing, either party may seek injunctive or other equitable relief from a court of competent jurisdiction at Ahmedabad to prevent or restrain the actual or threatened infringement, misappropriation, or violation of intellectual property or confidentiality rights without first engaging in negotiation or arbitration.

26. Force Majeure

We shall not be liable for any failure or delay in performance of our obligations under these Terms where such failure or delay is caused by events beyond our reasonable control, including without limitation acts of God; natural disasters; pandemics or epidemics; acts of war, terrorism, or civil unrest; government actions, orders, or restrictions; failures of utilities or public networks; failures of third-party services (including hosting, payment processing, and AI providers); cyberattacks; or any other event beyond our reasonable control (each, a “Force Majeure Event”).

27. Severability

If any provision of these Terms is held by a court or arbitrator of competent jurisdiction to be invalid, illegal, or unenforceable, the remaining provisions shall continue in full force and effect, and the invalid, illegal, or unenforceable provision shall be modified to the minimum extent necessary to make it valid, legal, and enforceable while preserving its intent as closely as possible.

28. Assignment

You may not assign, transfer, or sublicense any of your rights or obligations under these Terms without our prior written consent. We may freely assign or transfer these Terms, including in connection with a merger, acquisition, reorganisation, or sale of assets, or by operation of law. Any prohibited assignment is null and void.

29. Entire Agreement

These Terms (together with the Privacy Policy and any additional terms, guidelines, or policies referenced in them or applicable to specific features) constitute the entire agreement between you and us regarding the Service, and supersede all prior or contemporaneous understandings, agreements, representations, and warranties.

30. No Waiver

Our failure to enforce any right or provision of these Terms shall not be deemed a waiver of such right or provision. Any waiver must be made in writing and signed by us to be effective.

31. Changes to These Terms

We may modify these Terms at any time. When we do, we will update the “Last updated” date at the top of these Terms. For material changes, we will notify you by email (to the address associated with your Account) and/or by prominent in-product notice at least thirty (30) days before the changes take effect. Continued use of the Service after the effective date of the changes constitutes your acceptance of the modified Terms.

If you do not agree to the modified Terms, you must stop using the Service and cancel your Subscription before the effective date.

32. Notices

We may give notices to you by email (to the address associated with your Account), by posting within the Service, or by any other reasonable means. Notices to us must be sent in writing to dev@ptriinnovation.com or by registered post to the registered office address in Section 3.

33. Grievance Officer

In compliance with the Information Technology Act, 2000, the DPDP Act, 2023, and rules made thereunder, we have appointed a Grievance Officer to address complaints relating to the Service.

34. How to Contact Us

• For Account or billing support: dev@ptriinnovation.com
• For business and partnership inquiries: info@ptriinnovation.com
• For privacy-related queries: see our Privacy Policy